WILL MY ORDER BE DELAYED?
Although the lead time of order processing has improved since the beginning of the pandemic, the continued impact of higher than normal demand, labor shortages effecting our fulfillment center and freight companies may extend the shipment of orders by 2-3 days. Please take this into account when ordering.
IS MY PACKAGE AND PRODUCT SAFE?
We understand that you may have concerns and the official CDC FAQ page has some helpful information regarding how COVID-19 is transmitted, including:
"In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available."
CAN I CHANGE THE SHIP-TO ADDRESS OF MY ORDER
If your ship-to address becomes inaccessible and your order has not been delivered, we will attempt to redirect it to an alternative address. We may also attempt retrieve the order and return it to our warehouse. We will temporarily hold it and resend it to a different address or to the same address once the location becomes accessible. Please send your request to firstname.lastname@example.org
WHAT IF MY LOCAL UPS / FEDEX / USPS LOCATION STOPS MAKING DELIVERIES?
Use the links below to schedule a pickup and to find out more details information about the company’s local operations. Please note, our in-home delivery provider, Pilot, will now be delivering outside the home to the porch or garage and will not be making in-home deliveries.
Pilot Freight has suspended inside-deliveries. They will bring your order in to your garage or on your porch. If you live in an apartment building, your order will be brought into the lobby of the building.PILOT