Shipping & Returns
US DOMESTIC SHIPPING & RETURN INFORMATION
US SHIPPING RATES
- For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered.
- For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.
ORDERS CONTAINING BOTH FURNITURE & NON-FURNITURE ITEMS
Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped.
Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.
FURNITURE DELIVERY TIME
Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Items are shipped from our warehouse in Yardville, NJ. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered.
Due to the size and fragile nature of furniture, special transportation and delivery methods are used to ensure your order is delivered to you in exceptional condition. These methods are often more time-consuming than conventional small package delivery methods. Please understand the reason for the longer lead time.
Please consider order-prep-time and do not to include weekends or holidays in calculating the estimated transit time of your shipment. Once your order has shipped, you will receive an email notification with tracking information.
US SHIPPING METHOD
SOFT GOODS & DECOR
- STANDARD SHIPPING : USPS First Class Mail
- EXPEDITED SHIPPING: USPS Priority Mail Express (next day for most location in US)
FURNITURE (no expedite shipping available)
- SMALL PACKAGES: Smaller furniture items ship via FedEx Ground or UPS.
- LARGE ITEMS (including dressers, twin beds and bunk beds, etc.): ship by freight service (a.k.a "LTL"). Large orders with multiple furniture pieces that Oeuf deems necessary, will also ship via LTL.
Shipment notification will be sent via email with the tracking number and shipping information. For furniture orders, please track your shipment frequently in order to arrange to be home when it arrives. The trucking company will contact you to schedule an appointment to delivery.
If you order furniture and other items in the same order, the items will ship separately. You will receive a separate confirmation for each shipment.
US RETURN POLICY
All furniture, mattress, changing pad sales and sale or discounted sales are final. We will gladly replace defective or missing parts at no additional charge, if notified of the problem within 14 days of receipt of the item.
Oeufnyc.com will exchange or refund all full price non-furniture orders and non-Sale items within 14 days of purchase. If any of our non-furniture merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:
- You must notify Oeuf before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at firstname.lastname@example.org within 14 days of delivery of your purchase.
- Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original oeuf.com sales receipt.
- Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
- All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.
US: HOW TO MAKE A RETURN:
Contact us by email at email@example.com or by phone at 800-691-8810 to make sure your items are eligible for return or exchange. Unapproved returns will not be accepted.
Once the return is approved, ship it back to us at the address below:
c/o The Fulfillment House
46 Rt. 156
Yardville NJ 08620
(609) 585-7422 ext 140
To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products, so you may expect that there will be minor distinctions that will make your purchase unique.
Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.
DAMAGE IN TRANSIT
FOR UPS OR FEDEX GROUND SHIPMENTS:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.
If you do notice any damage please contact firstname.lastname@example.org or call 718-965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email email@example.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.
US SPECIAL DELIVERY OPTIONS
White glove delivery and assembly service is only available in New York City, and carries an extra charge. Please note that, unfortunately, white glove service does not include anchoring furniture to walls. Please contact firstname.lastname@example.org or call 718-965-1216 to arrange white glove delivery.
If you have questions about faster delivery options, or delivery to a location outside our shipping service area, or other delivery specifications, please contact us directly by e-mail at email@example.com or by phone at 718-965-1216.
INTERNATIONAL SHIPPING INFORMATION
Oeuf NYC has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout Page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
International shipping of soft goods is currently available worldwide from Oeuf NYC. Our third party vendor, International Checkout, will ship soft goods to all destinations around the world including APO/FPO addresses. However, furniture is not available for international shipping.
To check the status of an international order, please login to your International Checkout account at https://www.internationalcheckout.com/login.php.
All inquiries regarding your international order should be directed to International Checkout at email@example.com. See the International Checkout Customer Service page for more information and phone numbers in your area.