US Shipping
For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered.
For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $300 and free shipping will apply to orders $300 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.
Orders with a US destination may take 2-5 business days to arrive, excluding national hoildays.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Delivery times range from 3-5 business days from receipt of tracking information for FedEx ground shipments and 2-4 weeks for final delivery for LTL freight shipments.
Items are shipped from our warehouse in Yardville, NJ. Most often, our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless the item is on backorder.
Due to the size, weight, and fragile nature of furniture, special transportation and delivery methods are used to ensure your order is delivered to you in exceptional condition. These methods are often more time-consuming than conventional small package delivery methods. Please understand the reason for the longer lead time.
Please consider order-prep-time and do not to include weekends or holidays in calculating the estimated transit time of your shipment. Once your order has shipped, you will receive an email notification with tracking information.
Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped.
Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.
SOFT GOODS
DOMESTIC STANDARD SHIPPING : USPS First Class Mail
DOMESTIC EXPEDITED SHIPPING: USPS Priority Mail Express (next day for most location in US). You’ll be asked to select a delivery method during checkout.
INTERNATIONAL SHIPPING (soft goods only): DHL
FURNITURE
SMALL PACKAGES: Smaller furniture items ship via FedEx Ground or UPS.
LARGE ITEMS (LTL/final mile delivery service) Orders including dressers, pieces too big or heavy to ship via FedEx Ground, or multiple furniture pieces will be shipped by a large parcel carrier (LTL) and includes Threshold Delivery.
Threshold delivery is when cargo is brought into the first door of the address or the lobby of an apartment or condo. This method places products on the first dry area of the recipient's property to ensure protection from the elements. This can include a garage or roof-protected porch. You should arrange to have help to move the pieces to their final placement.
Debris removal and assembly are not included in this service.
A shipment notification will be sent via email with the tracking number and shipping information. The last-mile delivery company will contact you by phone to schedule an appointment for delivery.
If you've ordered furniture and receive a call from an unknown number, it may be the delivery company trying to setup an appointment.
Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. If you suspect damage or the piece count doesn't match the count on the delivery receipt, please make note of it on the paperwork.
Delivery time for these orders is 5-15 business days unless otherwise stated.
Reporting Damage
FOR UPS OR FEDEX GROUND SHIPMENTS:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages, you will be responsible for the shipping costs incurred.
If you do notice any damage, please contact help@oeufnyc.com or call 718-965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to
• inspect the packaging for any potential damage to any boxes that may have occurred while in transit.
• the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving.
It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.
US Returns
All furniture, mattress, changing pad sales and sale or discounted sales are final. We will gladly replace defective or missing furniture parts at no additional charge if notified of the problem within 14 days of receipt of the item.
Oeufnyc.com will exchange or refund all full price non-furniture orders and non-Sale items within 14 days of purchase. If any of our non-furniture merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:
• You must notify Oeuf before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at help@oeufnyc.com within 14 days of delivery of your purchase.
• Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original oeufnyc.com sales receipt.
• Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
• All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.
We always aim to make sure our customers love our products, but if you do need to return an item, we’re happy to help. Just email us directly help@oeufnyc.com and we’ll take you through the process. Here are our guidelines.
OEUFNYC.COM RETURNS & EXCHANGES POLICY
Eligible items: To qualify for a return/exchange, items must be sent back in new condition and in original packaging. Items must not be washed or modified in any way.
Ineligible items: All furniture, swimwear and bedding items (including bedding, blankets and changing pad covers) are not eligible for returns/exchanges. Some of our products are final sale and do not qualify.
Eligible items purchased from oeufnyc.com may be returned with a valid Return Merchandise Authorization number (RMA#) within 14 days of receipt unless otherwise noted. If you’d like to make an exchange, please follow the returns process and place a new order through the website.
To obtain an RMA# please email help@oeufnyc.com. You'll need to provide the following information:
1) Order number
2) Date your package was received
3) Reason for return (Exchange, damage, incorrect purchase, etc.)
Once you receive your RMA#, include the item(s) and their hangtag(s), along with the original packaging. Also, please include a copy of your packing slip and RMA# with your return shipment to expedite your refund.
Send your return to:
Oeuf LLC
c/o The Fulfillment House
46 Rt. 156
Yardville NJ 08620
(609) 585-7422 ext 140
We are not responsible for return packages that may be lost or damaged in transit. To protect yourself, we recommend that you return merchandise through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
Unless the return/exchange was the fault of Oeuf, the customer is responsible for shipping costs to and from the delivery location for any returned product. Return shipments received without an RMA# will not qualify for a credit.
Contact us by email at help@oeufnyc.com or by phone at 800-691-8810 to make sure your items are eligible for return or exchange.
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
International Shipping
Yes. Soft Goods are available worldwide. Shipping costs, duty, and VAT, where applicable, will be calculated at checkout.
We do not ship Furniture items internationally.
International orders are checked-out (including payment processing) through a secure checkout page of our third-party partner Global-E. Orders are packed in our NJ warehouse and shipped via DHL.
Only soft goods & clothing items are available to be shipped internationally.
Regarding duty & taxes, you'll have two options at checkout:
1. Prepay duties, taxes and fees at checkout to guarantee no additional charges (recommended).
2. Pay all applicable duties, taxes and fees on delivery.
It is the responsibility of the the customer to pay all applicable charges.
For specific terms and condition pertaining to international orders, please refer to Global-E terms and conditions page found at the bottom of the checkout page.
About Global-e
Global-E US Inc. (“Global-E”) is a global fulfillment partner, handling international online orders for many leading brands.
Through the services rendered by Global-E, international shoppers enjoy a localized experience whereby you place your order with Global-E in your local currency, and all the shipping costs, customs duties and other taxes can be calculated, presented and paid during the checkout so that your cross-border shopping experience is seamless. Depending on your geography, payment may be routed through Global-E Australia Pty Ltd., our affiliate.
Please contact us directly at help@oeufnyc.com and we'll be happy to help.