Shipping & Returns

Order processing times typically are 1-4 business days.

For furniture orders times can vary due to the complexity of processing and freight scheduling.  During the holiday season, ordering processing can take a few extra days.  We appreciate your patience while we prepare your order.

Furniture processing time and shipping cost (ships from NJ warehouse):

SMALLER ITEMS that can ship FedEx / UPS are processed within 1-2 business days. Smaller items are delivered Monday - Saturday. Typical delivery is 1-7 business days from ship date.

LARGE ITEMS or multiple items that require freight delivery, the processing time is 2-4 business days. Service level is threshold delivery  (Furniture Home Delivery Service) - your items will be brought inside your home or to a dry location (i.e. garage)

Cost = 10% of order value (pre-discount)

(Min $14.95 – Max charge $149.99)

Typical delivery is 1–3 weeks from shipment date (within the contiguous US). Scheduled appointments have a 4-hour delivery window. Furniture and larger parcels will be delivered over your threshold or the first dry area (i.e. garage). Multi-unit building addresses will be left inside building entrance, instead of your apartment. Please note, scheduling options are subject to delivery location. Excludes unpacking, assembly, and removal of packing materials.

WHITE GLOVE: Only available in NYC metropolitan area only. Add to your cart at checkout if in NYC. Cost depends on the quantity and type of items.

White glove delivery takes 1-2 weeks from ship date. Scheduled appointments have a 4-hour delivery window. Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. This delivery method does NOT include mounting furniture to the walls and/or installing any electrical elements.

Mattress processing time and shipping cost

Processed within 2-4 business days

10% of order value (pre-discount)

Min $14.95 – Max charge $69

Decor & Marché shipping pricing (ships from Brooklyn, NY):

Standard: USPS First Class mail, UPS, or FedEx Ground

Processed within 1-3 business days

Flat rate shipping is calculated based on total price of all Decor & Marche items:

up to $99.99 = $9.95

up to $169.99 = $14.95

up to $249.99 = $18.95

> $250 = Free Shipping

CANCELING OR CHANGING A FURNITURE ORDER 
Furniture orders that have been processed (before shipping) cannot be changed. If the order needs to be cancelled but has already shipped, you will be responsible for the actual shipping cost to and from the warehouse.

Please notify us at help@oeufnyc.com ASAP regarding a cancellation or change and we'll do our best to help.

DAMAGE IN TRANSIT 
FOR FURNITURE SHIPPED via UPS or FEDEX GROUND: 
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the actual shipping costs billed by the freight company.

If you do notice any damage please contact help@oeufnyc.com or call (718) 965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.

FOR LTL FREIGHT SHIPMENTS: 
Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us. 
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.

Orders may take 1-5 business days from ship date to arrive. During the holiday season, ordering processing can take a few extra days.  We appreciate your patience while we prepare your order.

Delivery times range from 3-5 business days from receipt of tracking information for FedEx ground shipments and 1-4 weeks for final delivery for LTL freight shipments.

Items are shipped from our warehouse in Yardville, NJ. Most often, our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless the item is on backorder.

Due to the size, weight, and fragile nature of furniture, special transportation and delivery methods are used to ensure your order is delivered to you in exceptional condition. These methods are often more time-consuming than conventional small package delivery methods. Please understand the reason for the longer lead time. 

Please consider order-prep-time and do not to include weekends or holidays in calculating the estimated transit time of your shipment. Once your order has shipped, you will receive an email notification with tracking information.

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items.  You will receive separate Shipping Notification for each shipment as your items are shipped.

Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

SOFT GOODS

DOMESTIC STANDARD SHIPPING : USPS First Class Mail

DOMESTIC EXPEDITED SHIPPING: USPS Priority Mail Express (next day for most location in US). You’ll be asked to select a delivery method during checkout.

FURNITURE

SMALL PACKAGES: Smaller furniture items ship via FedEx Ground.

LARGE ITEMS (LTL/final mile delivery service) Orders including dressers, pieces too big or heavy to ship via FedEx Ground, or multiple furniture pieces will be shipped by a large parcel carrier (LTL) and includes Threshold Delivery.

Threshold delivery is when cargo is brought into the first door of the address or the lobby of an apartment or condo. This method places products on the first dry area of the recipient's property to ensure protection from the elements. This can include a garage or roof-protected porch. You should arrange to have help to move the pieces to their final placement.

Debris removal and assembly are not included in this service.

A shipment notification will be sent via email with the tracking number and shipping information. The last-mile delivery company will contact you by phone to schedule an appointment for delivery.

If you've ordered furniture and receive a call from an unknown number, it may be the delivery company trying to setup an appointment.

Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. If you suspect damage or the piece count doesn't match the count on the delivery receipt, please make note of it on the paperwork.

Delivery time for these orders is 5-21 business days unless otherwise stated.

Furniture orders (including mattresses) that have been processed (before shipping) cannot be changed. If the order needs to be cancelled but has already shipped, you will be responsible for the actual shipping cost to and from the warehouse.

Please notify us at help@oeufnyc.com or call (718) 965-1216 ASAP and we'll do our best to help.

For non-furniture items, please contact us at help@oeufnyc.com or call (718) 965-1216 ASAP and we'll take care of it.

FOR UPS OR FEDEX GROUND SHIPMENTS:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages, you will be responsible for the shipping costs incurred.

If you do notice any damage, please contact help@oeufnyc.com or call 718-965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to

• inspect the packaging for any potential damage to any boxes that may have occurred while in transit.

• the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving.

It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.

However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.

All furniture, mattress, changing pad sales and sale or discounted sales are final. We will gladly replace defective or missing furniture parts at no additional charge if notified of the problem within 14 days of receipt of the item.

Oeufnyc.com will exchange or refund all full price non-furniture orders and non-Sale items within 14 days of purchase. If any of our non-furniture merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:

• You must notify Oeuf before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at help@oeufnyc.com within 14 days of delivery of your purchase.

• Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.

• All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.

We do not ship items internationally, but we do have furniture retailers worldwide. Please visit our store locator to find a retailer near you.