Refund policy
Furniture
All sales of furniture, mattresses, changing pads, and discounted items are final. We will gladly replace defective or missing parts at no additional charge if notified of the issue within 10 days of receipt of the item.
Non-furniture Items
Oeufnyc.com will exchange or refund all full price non-furniture items and non-Sale (discounted) items within 14 days of purchase. If any of our non-furniture merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:
You must notify Oeuf before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at help@oeufnyc.com within 14 days of delivery of your purchase.
Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original Oeuf sales receipt.
Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
Unfortunately, we cannot accept returns for "on sale" or discontinued items, customized items, or gift cards. No returns or exchanges will be honored for sale items unless the item is found to be defective.
HOW TO MAKE A RETURN:
Contact us by email at help@oeufnyc.com or by phone at (718) 965-1216 to make sure your items are eligible for return or exchange. Unapproved returns will not be accepted. Once the return is approved, ship it back to us at the address below:
Oeuf LLC
234 Underhill Ave
Brooklyn, NY 11238
Phone: (718) 965-1216
To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@oeufnyc.com.
PRODUCTION QUALITIES
Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products, so you may expect that there will be minor distinctions that will make your purchase unique.
Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.
DAMAGE IN TRANSIT
FOR FURNITURE SHIPPED via UPS or FEDEX GROUND:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the actual shipping costs billed by the freight company.
If you do notice any damage please contact help@oeufnyc.com or call 718-965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.
SPECIAL DELIVERY OPTIONS
White glove delivery and assembly service is only available in New York City area, and carries an extra charge. Please note that, unfortunately, white glove service does not include anchoring furniture to walls. Please contact help@oeufnyc.com or call 718-965-1216 to arrange white glove delivery.
If you have questions about faster delivery options, or delivery to a location outside our shipping service area, or other delivery specifications, please contact us directly by e-mail at help@oeufnyc.com or by phone at 718-965-1216.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@oeufnyc.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.