Cancellation policy

Pre-orders

Some items in our store may be offered as pre-orders. This policy explains how these purchases may be changed or canceled.

When you purchase a pre-order, you are buying either an out-of-stock product that is expected to become available at a future date or a Personalized Product made specifically for you.

We may collect full payment or a partial deposit at checkout, securely store your payment method, and charge any remaining balance at a future date.

Standard Pre-orders

Pre-orders for non-personalized products may be canceled before fulfillment begins. Once an order has entered fulfillment or has shipped, it can no longer be canceled. Our standard return policy will apply to eligible products.

Personalized Products

“Personalized Products” means any product modified or customized at the customer's request to incorporate a name, initials, text, or other customer-specified details, including personalized embroidery.

Personalized Products may be canceled only before customization has begun. Once customization has started, the order is considered final and cannot be cancelled, returned, exchanged, or refunded, except where the product is defective, does not match the personalization details submitted by the customer due to an error by Oeuf, or where otherwise required by applicable law.

Customers are responsible for verifying all personalization details at the time of purchase, including spelling, capitalization, and punctuation. Oeuf is not responsible for errors resulting from incorrect information provided by the customer.

Questions or Changes to Your Order

Please contact help@oeufnyc.com or call (718) 965-1216 as soon as possible if you have any questions or wish to make changes to your pre-order. Changes or cancellations are subject to the conditions outlined above.