Shipping policy
Order processing times typically are 1-4 business days.
For furniture orders times can vary due to the complexity of processing and freight scheduling. During the holiday season, ordering processing can take a few extra days. We appreciate your patience while we prepare your order.
Furniture processing time and shipping cost (ships from NJ warehouse):
SMALLER ITEMS that can ship FedEx / UPS are processed within 1-2 business days. Smaller items are delivered Monday - Saturday. Typical delivery is 1-7 business days from ship date.
LARGE ITEMS or multiple items that require freight delivery, the processing time is 2-4 business days. Service level is threshold delivery (Furniture Home Delivery Service) - your items will be brought inside your home or to a dry location (i.e. garage)
Cost = 10% of order value (pre-discount)
(Min $14.95 – Max charge $149.99)
Typical delivery is 1–3 weeks from shipment date (within the contiguous US). Scheduled appointments have a 4-hour delivery window. Furniture and larger parcels will be delivered over your threshold or the first dry area (i.e. garage). Multi-unit building addresses will be left inside building entrance, instead of your apartment. Please note, scheduling options are subject to delivery location. Excludes unpacking, assembly, and removal of packing materials.
WHITE GLOVE: Only available in NYC metropolitan area only. Add to your cart at checkout if in NYC. Cost depends on the quantity and type of items.
White glove delivery takes 1-2 weeks from ship date. Scheduled appointments have a 4-hour delivery window. Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. This delivery method does NOT include mounting furniture to the walls and/or installing any electrical elements.
Mattress processing time and shipping cost
Processed within 2-4 business days
10% of order value (pre-discount)
Min $14.95 – Max charge $69
Decor & Marché shipping pricing (ships from Brooklyn, NY):
Standard: USPS First Class mail, UPS, or FedEx Ground
Processed within 1-3 business days
Flat rate shipping is calculated based on total price of all Decor & Marche items:
up to $99.99 = $9.95
up to $169.99 = $14.95
up to $249.99 = $18.95
> $250 = Free Shipping
CANCELING OR CHANGING A FURNITURE ORDER
Furniture orders (including mattresses) that have been processed (before shipping) cannot be changed. If the order needs to be cancelled but has already shipped, you will be responsible for the actual shipping cost to and from the warehouse.
Please notify us at help@oeufnyc.com ASAP regarding a cancellation or change and we'll do our best to help.
DAMAGE IN TRANSIT
FOR FURNITURE SHIPPED via UPS or FEDEX GROUND:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the actual shipping costs billed by the freight company.
If you do notice any damage please contact help@oeufnyc.com or call (718) 965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.