Shipping policy

Free Shipping by Product Category (and ship-from Location)

Because different product types ship from different locations (and sometimes different carriers), free shipping is evaluated per shipment, not by combining the full cart total across multiple locations. Unfortunately, this is a limitation within Shopify and cannot be avoided at this time.

That means: if your order includes items that ship from more than one location, you may see free shipping on one shipment and shipping charges on another, even if your overall order total is high.

Free-shipping thresholds by category

Furniture: Free shipping on furniture shipments $1,500+ (furniture subtotal shipping from the same origin).
Oeuf Mattresses: Free shipping.
Naturepedic Mattresses & Pad: Free shipping.
Decor & Marché: Free shipping on Decor & Marché shipments $250+ (Decor & Marché subtotal shipping from the same origin).
Drop-shipped costumes and Flensted mobiles (within Decor & Marché): These items ship directly from the maker/partner, and free-shipping thresholds may vary by item (any applicable shipping cost or threshold will display at checkout).

Why your order total may not unlock free shipping on everything

If your cart includes (for example) Furniture + Decor, those items typically ship as separate shipments from different locations. Even if your combined cart total exceeds $1,500, the Decor shipment still follows the $250 threshold, and the Furniture shipment follows the $1,500 threshold.

Order processing times typically are 2-5 business days.

For furniture orders times can vary due to the complexity of processing and freight scheduling. During the holiday season, ordering processing can take a few extra days. We appreciate your patience while we prepare your order.

Furniture processing time (ships from NJ warehouse):

SMALLER ITEMS that can ship FedEx / UPS are processed within 1-2 business days. Smaller items are delivered Monday - Saturday. Typical delivery is 1-7 business days from ship date.

LARGE ITEMS or multiple items that require freight delivery, the processing time is 2-4 business days. Standard service level is threshold delivery (Furniture Home Delivery Service) - your items will be brought inside your home or to a dry location (i.e. garage).

Typical delivery is 1–3 weeks from shipment date (within the contiguous US). Scheduled appointments have a 4-hour delivery window. Furniture and larger parcels will be delivered over your threshold or the first dry area (i.e. garage). Multi-unit building addresses will be left inside building entrance, instead of your apartment. Please note, scheduling options are subject to delivery location. Excludes unpacking, assembly, and removal of packing materials.

If you live in area where White Glove Delivery & Assembly is available, it will appear as an option during checkout. You may have to click on "More shipping options" to display it. Cost depends on the quantity and type of items.

White glove delivery takes 1-2 weeks from ship date. Scheduled appointments have a 4-hour delivery window. Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. This delivery method does NOT include mounting furniture to the walls and/or installing any electrical elements.

All available shipping options and costs will be displayed at checkout.

Cancelling or changing a furniture order

Furniture orders (including mattresses) that have been processed (before shipping) cannot be changed. If the order needs to be cancelled but has already shipped, you will be responsible for the actual shipping cost to and from the warehouse.

Please notify us at help@oeufnyc.com ASAP regarding a cancellation or change and we'll do our best to help.

Damage in transit

FOR FURNITURE SHIPPED via UPS or FEDEX GROUND:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the actual shipping costs billed by the freight company.

If you do notice any damage please contact help@oeufnyc.com or call (718) 965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.

For LTL (freight) shipments

Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.